--- site_name: Toret dokumentace site_url: https://documentation.toret.cz contact_email: info@toret.cz title: Toret GoPay Inline plugin documentation url: https://documentation.toret.cz/en/toret-gopay-inline-plugin-documentation/ date: 2026-02-05 modified: 2026-07-06 author: tcirkl type: page --- # Toret Go Pay Inline plugin documentation You are on the documentation page for the Go Pay Inline plugin, which integrates the Go Pay payment gateway. You can purchase the Go Pay Inline plugin here: [Toret GoPay Inline for WooCommerce](https://toret.cz/produkt/woo-gopay-inline-platebni-brana/) Table Of Contents 1. Plugin Installation 2. Plugin Activation 3. Video Tutorial 4. Access Credentials Settings 5. Tax Rates Settings 6. Activation of Payment Methods - Settings for the WooCommerce shortcode checkout - - Settings for the block checkout 7. Separate Payment Methods Settings - Enabling Shipping and Countries - - Apple Pay 8. Settings for the grouped Go Pay payment method 9. Testing Payments 10. Recurring Payments (Subscriptions) 11. Refunds 12. Compatibility with WPML 13. Restricting Payment Methods Using a Filter 14. Default Payment Gateway Language 15. Additional Settings for Payment Failure - Adding Payment Link to Email - - Hiding Payment Method on Repeated Payment Attempt 16. Filters - Payment Gateway Language - Influencing Language Using Custom Function - Filter for Changing Order Number in Go Pay - - Filter for Payment Gateway Language - - Changing Gateway Language Using a Filter - - Changing Client Credentials Using a Filter - - Changing Order Status for Paid Transaction - - Changing Order Status for Canceled or Invalid Payment - - Filter for Adding Description to Individual Payment Method - - Filters for Data Sent to Go Pay 17. FAQ - Debugging Errors - - Unfortunately your order cannot be processed because your bank/merchant declined the transaction. Try to make the payment later, or select another payment method. - - How to get GOID and secure key - - What is test operation - - Error: IOException: Read timed out – Trouble delivering HTTP payment status change notifications - - Where is the Go Pay payment settings - - Where to insert the license key - - What does payment method selection mean - - Go Pay Payment Error: Scope is empty, contact plugin support - - After clicking order, the payment window does not open, but the thank you page appears immediately - - Payment methods selection is not displayed - - SCOPE is empty - - Duplicate invoices and double deduction from stock - - Logos and checkboxes of payment methods are not displayed in checkout - - Adjusting logo display in block checkout 18. Plugin testing ## Plugin Installation Upon purchasing the plugin, you will receive a license key and a download link for the plugin zip file via email. You can find detailed instructions on how to install the plugin from your computer into WordPress [here](https://documentation.toret.cz/instalace-pluginu/). ## Plugin Activation After installing the plugin, open the Go Pay Inline plugin, insert the license key into the appropriate field, and click the button to activate. ![Toret GoPay Inline Plugin - activation](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-aktivace-1024x462.png "Toret GoPay Inline Plugin - activation") ## Video Tutorial [Propojení pluginu Toret GoPay Inline a služby GoPay](https://www.youtube.com/embed/yqDIDXVcBC8?feature=oembed) ## Access Credentials Settings In the Go Pay plugin settings *(Toret plugins > Go Pay Inline)*, you need to enter the following details obtained from Go Pay: - Go ID – e-shop ID received from Go Pay - Client ID – your assigned client number - Client secret – code for connecting to Go Pay API **!Attention:** Before launching live operation, the payment gateway needs to be tested. Therefore, you will first receive test credentials from Go Pay. Only after successful testing will you receive production credentials to replace them. ![Toret GoPay Inline Plugin - access credentials settings](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-nastaveni-pristupovych-udaju-1024x479.png "Toret GoPay Inline Plugin - access credentials settings") **Test mode (Test mód)** – setting determines whether you are performing test payments or setting up live operation. Enable it if you are entering test credentials. When communicating with Go Pay, you will be asked for a **notification URL**. You need to inform them that the Go Pay Inline plugin uses Rest API technology, which means it generates and sends this notification URL itself. ## Tax Rates Settings Set tax rates for surcharges, shipping, and coupons in the plugin settings (Toret plugins > Go Pay Inline). ![Toret GoPay Inline Plugin - tax rates settings](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-nastaveni-danovych-sazeb-1024x453.png "Toret GoPay Inline Plugin - tax rates settings") ## Activation of Payment Methods After license activation, you need to activate Go Pay Inline payment methods. Do this in *WooCommerce > Settings > Payments.* Select and enable the payment methods you want to use from the list here. ![Toret GoPay Inline Plugin - activation of payment methods](https://documentation.toret.cz/wp-content/uploads/2024/09/gopay-aktivace-platebnich-metod.png "Toret GoPay Inline Plugin - activation of payment methods") ### Settings for the WooCommerce shortcode checkout For the shortcode checkout, you can use the grouped Go Pay method (Hromadná metoda) or set up individual payment methods (oddělené metody). ![Plugin Toret GoPay Inline - nastavení platebních metod](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-platebni-metody-1024x449.png "Plugin Toret GoPay Inline - nastavení platebních metod") Using the “Go Pay” method (grouped method; hromadá metoda), you can configure all payment options that will appear in the checkout grouped under a single payment method. ![Toret GoPay Inline – grouped method in the checkout](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-platebni-metody-hromadna-1-1024x525.png "Toret GoPay Inline – grouped method in the checkout") Alternatively, you can use separate payment methods (samostatné metody) — e.g. Go Pay: Mobile Payments, Go Pay: Credit Cards, etc. ![Toret GoPay Inline – separate payment methods](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-platebni-metody-samostatna-1024x492.png "Toret GoPay Inline – separate payment methods") Once you enable the method with the toggle, this payment will be available. Click on *Spravovat (Manage)*and continue with the payment method settings. > TIP: If you want your customers to choose the payment method only within the payment gateway interface, use the method *Go Pay: Výběr v platební bráně (Selection in payment gateway).* ### Settings for the block checkout In the block checkout, it is necessary to: Have the “Go Pay” (grouped; hromadná metoda) method enabled — here it serves only as a card payment method (without sub-options). If it is not active, the other methods will not work. --- Other payment methods should be configured using separate methods (samostatné metody). --- ![Toret GoPay Inline – payment methods](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-platebni-metody-1024x449.png "Toret GoPay Inline – payment methods") **Attention!** It is always necessary to have the “Go Pay (hromadná metoda)” (Go Pay (grouped method)) payment method active. Without its activation, no other Go Pay payment methods (e.g., Go Pay: m Platba) will work. ## Separate Payment Methods Settings After clicking on a payment method, you can set: - title and description of the method displayed in the checkout - shipping methods for which this payment method will be available - countries for which this payment method will be available - payment method icon displayed in the checkout ![Toret GoPay Inline Plugin - separate payment methods settings](https://documentation.toret.cz/wp-content/uploads/2024/09/gopay-nastaveni-platebni-metody-1024x555.png "Toret GoPay Inline Plugin - separate payment methods settings") Do not forget to save the changes made. ### Enabling Shipping and Countries For the correct functioning of the payment process, it is often necessary to restrict the payment gateway only to certain countries or shipping methods. E.g., for personal pickup, you might want to disable card payment. In the payment method settings, you will find fields for shipping methods and countries to which the restriction will apply. If you leave the field empty, the method will be active for all countries / shipping methods enabled in the e-shop. ![Toret GoPay Inline Plugin - enabling shipping and countries](https://documentation.toret.cz/wp-content/uploads/2024/06/gopay-povolit-zpusob-dopravy.png "Toret GoPay Inline Plugin - enabling shipping and countries")![Toret GoPay Inline Plugin - enabling countries](https://documentation.toret.cz/wp-content/uploads/2024/06/GoPay-povolit-zeme.png "Toret GoPay Inline Plugin - enabling countries") ### Apple Pay If you want to offer the Apple Pay payment method in the checkout, it must first be activated in your Go Pay account at gopay.cz ![Toret GoPay Inline Plugin - Apple Pay settings](https://documentation.toret.cz/wp-content/uploads/2024/06/toret-gopay-inline-nastaveni-apple-pay.png "Toret GoPay Inline Plugin - Apple Pay settings") After activation in the account, you can activate the payment method Go Pay: Apple Pay in the WooCommerce checkout settings (see above). Now the Apple Pay payment method will appear in your checkout. **!Attention:**Apple Pay payments cannot be successfully completed in test mode because it does not allow the use of test payment cards. All payments will therefore appear rejected by the bank. TIP: The plugin includes an Apple Pay availability check. This means that this payment method can be displayed only to users of Apple devices (it will remain hidden for others in the checkout). This check can be disabled in the plugin settings to display the method to everyone regardless (Toret plugins > Go Pay Inline > Apple pay) ![Plugin GoPay Inline - Apple pay display settings](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-GoPay-Inline-nastaveni-zobrazeni-Apple-pay-1024x169.png "Plugin GoPay Inline - Apple pay display settings") ## Settings for the grouped Go Pay payment method This is the configuration of a payment method where all Go Pay payment options are combined into a single WooCommerce payment method — the “Go Pay” payment method. Attention! Payment methods configured in this method **do not display when using the block editor in the checkout** (Gutenberg checkout), but even so, when using the block checkout, **it is necessary to have this method active**. To display individual methods in Gutenberg checkout, use separate Go Pay payment methods. You perform this setting via the payment method *Go Pay (WooCommerce >Settings > Payments > Go Pay)*. Here you can set: - title and description of the method displayed in the checkout - shipping methods for which this payment method will be available - countries for which this payment method will be available - payment method icon - enabled payment methods and bank transfers - selection, pre-selection, and sorting of methods in the checkout ![Toret GoPay Inline Plugin - grouped payment method settings](https://documentation.toret.cz/wp-content/uploads/2024/09/gopay-nastaveni-platebni-metody-puvodni-1024x560.png "Toret GoPay Inline Plugin - grouped payment method settings") The field*****Povolit Go Pay platební metody (Enable Go Pay payment methods)* is used to select methods that will be displayed in the checkout. Clicking in the field displays available payment methods, from which you select the required ones. If you leave the field empty, the method will be active for all countries / shipping methods enabled in the e-shop. Do not forget to save the changes at the bottom of the page. ![Toret GoPay Inline Plugin - setting enabled payment methods](https://documentation.toret.cz/wp-content/uploads/2024/06/toret-gopay-inline-nastaveni-apple-pay-na-webu.png "Toret GoPay Inline Plugin - setting enabled payment methods") ## Testing Payments You can find all data and the payment procedure for testing the payment gateway in the **test integration list**, which you received from Go Pay after your registration was approved. To test the plugin functionality, use these test cards: | Card type | Card number | **Card issuer country code** | | --- | --- | --- | | Master Card | 5447380000000006 | CZE | | VISA | 4444444444444448 | POL | *As the CVV/CVC code, you can enter any 3 digits, e.g., 123, and as the expiration date you can enter any date as long as it is in the future, e.g., 03/28.* The authorization result depends on the amount used. | **Amount ends with** | **Example** | **Result** | | --- | --- | --- | | *00 | 10,00 CZK | Authorization successful – payment completed | | *04 | 15,04 EUR | Authorization unsuccessful – payment declined | A condition for testing is **[enabled test mode](https://documentation.toret.cz/#testovaci-mod)**in the plugin. Once you have completed the testing, write an email to *integrace@gopay.cz*. Go Pay staff will subsequently **check** if you have managed to **correctly integrate the Go Pay payment gateway** on your e-shop. If everything is in order, you will receive production data for the live operation of the payment gateway. Enter these data instead of the test ones and disable test mode. You can now accept payments through this payment gateway. ## Recurring Payments (Subscriptions) The Go Pay Inline plugin can be used in combination with the WooCommerce Subscription plugin for recurring payments (subscriptions). To use recurring payments, you need to contact Go Pay Inline support and **request permission for recurring payments on demand**. ## Refunds The plugin allows direct refunds via the payment gateway. You can find this function in the order detail > Refund button > Refund x CZK via Go Pay Inline ![Toret GoPay Inline Plugin - refunds](https://documentation.toret.cz/wp-content/uploads/2025/04/comgate-refundace-1024x389.png "Toret GoPay Inline Plugin - refunds") ## Compatibility with WPML WPML is one of the most used plugins for creating multilingual WordPress sites. **The payment gateway plugin is fully translatable using MO files, which programs like Po Edit and the Loco Translate plugin can work with.** The plugin contains detection of the selected language and sets the payment gateway dialog language accordingly. **The following languages are accepted:** - English - German - Russian - Polish - Slovak - Czech For any other language, Czech is automatically set. ## Restricting Payment Methods Using a Filter The selection of payment methods offered by Go Pay is enabled by a select with icons for each payment method. Since Go Pay has a setting that allows selecting for which countries the offer will be displayed, you can enable selection for e.g. the Czech Republic, but not for Slovakia. This can be problematic if you need to disable certain payment methods for some cases. Therefore, the plugin contains the filter gopay_checkout_enabled_methods, which allows modifying the array of payment methods for Go Pay. They are: - PAYMENT_CARD - BANK_ACCOUNT - PRSMS - MPAYMENT - PAYSAFECARD - SUPERCASH - GOPAY - PAYPAL - BITCOIN The following function placed in the functions.php file will display only PayPal and payment card for English and German (when using WPML): ``` add_filter( 'gopay_checkout_enabled_methods', 'custom_en_payments' ); function custom_en_payments( $payment_methods ){ if( ICL_LANGUAGE_CODE == 'en' || ICL_LANGUAGE_CODE == 'de' ){ $new_array = array(); foreach( $payment_methods as $key => $item ){ if( $key == 'PAYMENT_CARD' ){ $new_array[$key] = $item; } elseif( $key == 'PAYPAL' ){ $new_array[$key] = $item; } } if( !empty( $new_array ) ){ return $new_array; } } return $payment_methods; } ``` ## Default Payment Gateway Language The Go Pay payment gateway supports several languages. Based on the billing country the customer enters in the checkout, the plugin determines in which language the gateway will be displayed. E.g., when entering a Slovak billing address, the interface will be in Slovak. However, it is possible that the customer will be from a country other than defined in the plugin (GB, DE, PL, SK and CZ). Therefore, it is possible to select**a default language for all other countries** in the plugin settings*Toret plugins > Go Pay Inline*. ![Toret GoPay Inline Plugin - default language setting](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-nastaveni-vychoziho-jazyka-platebni-brany.png "Toret GoPay Inline Plugin - default language setting") For advanced settings, the plugin also contains a filter that allows manipulating the gateway language: ``` return apply_filters( ‚gopay_inline_default_lang‘, $lang, $order ); ``` ## Additional Settings for Payment Failure The following settings apply in case payment does not occur in the payment gateway immediately after sending the order. ### Adding Payment Link to Email A link to pay via this payment gateway can be added to automatic emails sent in the Pending payment (Čeká na platbu) and Failed (Selhalo) order status. Enable the function in the plugin settings *(Toret plugins > Go Pay Inline > Obecné nastavení (General Settings))*. Do not forget to save the changes made. ![Plugin Toret GoPay Inline - Adding payment link to email](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-Pridani-odkazu-na-platbu-do-e-mailu-1024x469.png "Plugin Toret GoPay Inline - Adding payment link to email") ### Hiding Payment Method on Repeated Payment Attempt When repeating a payment attempt, this payment method can be hidden to guide the customer to another payment method. Enable the function in the plugin settings *(Toret plugins > Go Pay Inline > Obecné nastavení (General Settings))*. Do not forget to save the changes made. ![Plugin Toret GoPay Inline - Hiding payment method on repeated attempt](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-Skryti-platebni-metody-pri-opakovanem-pokusu-o-platbu-1024x469.png "Plugin Toret GoPay Inline - Hiding payment method on repeated attempt") ## Filters ### Payment Gateway Language The payment gateway dialog can be invoked in different languages. Go Pay thus allows using the payment gateway for foreign customers as well. Unfortunately, WordPress does not have a built-in mechanism for changing the site language. Therefore, various additional plugins are used for this. Although they allow having a multilingual site and mostly work with WooCommerce, since there are several of them, it is not always possible to determine in which language the e-shop is switched at the moment the order is made. With most plugins, it is possible to determine the current language and adjust the language of the invoked Go Pay dialog accordingly. For this case, a filter named **gopay_inline_default_lang** is prepared in the plugin. It accepts arguments $default_lang and $order. The default payment gateway language is determined as follows: - The plugin settings are checked, and if no default language is set, it is marked as CS. - Subsequently, the customer’s country is checked, and for GB, PL, SK, DE, and RU, the corresponding language is set. If the country is different, the default language set in the first step is used. - In the last step, the set language is returned via the aforementioned filter gopay_inline_default_lang Function code for determining language: ``` function gopay_inline_get_lang( $order, $order_meta ){ $country = $order_meta[‚_billing_country‘][0]; $option = get_option( ‚woo_gopay_inline‘ ); if( !empty( $option[‚default-lang‘]) && $option[‚default-lang‘] != ‚-‚ ){ $default_lang = $option[‚default-lang‘]; }else{ $default_lang = ‚CS‘; } if( $country == ‚CZ‘ ){ $lang = ‚CS‘; } elseif( $country == ‚GB‘ ){ $lang = ‚EN‘; } elseif( $country == ‚SK‘ ){ $lang = ‚SK‘; } elseif( $country == ‚DE‘ ){ $lang = ‚DE‘; } elseif( $country == ‚RU‘ ){ $lang = ‚RU‘; } elseif( $country == ‚PL‘ ){ $lang = ‚PL‘; } else{ //Get default language $lang = $default_lang; } return apply_filters( ‚gopay_inline_default_lang‘, $lang, $order ); } ``` #### Influencing Language Using Custom Function You can influence the payment gateway language precisely using the filter in the last step. Insert the function into the plugin or into functions.php of the active theme: ``` // Custom filter from payment Gateway developers add_filter( 'gopay_inline_default_lang', 'gopay_create_payment_lang' ); function gopay_create_payment_lang(){ return 'EN'; } // End of custom filter from payment Gateway developers ``` Now your payment gateway will always be in English. In case you want to display the dialog according to the selected language, you must modify the function code to reflect the current language. Which is, however, already a matter of the plugin used. ### Filter for Changing Order Number in Go Pay In case you need to manipulate the order number sent to the Go Pay system, you can use the filter “gopay_inline_invoice_number” ``` $gopay_invoice = apply_filters( ‚gopay_inline_invoice_number‘, $order_id ); ``` ### Filter for Payment Gateway Language ``` apply_filters( ‚gopay_inline_default_lang‘, $lang, $order ); ``` ### Changing Gateway Language Using a Filter Although we try to make using the plugin as easy as possible, it is not possible to be prepared for all options WordPress offers. Therefore, the plugin contains a filter through which it is possible to change the payment gateway language setting. Using the following function, which you can insert into functions.php, you can change the gateway language. The example is for WPML. ``` add_filter( 'gopay_create_payment_lang', 'my_custom_gopay_function' ); function my_custom_gopay_function( $lang ){ //Get current language $current_lang = ICL_LANGUAGE_CODE; if( $current_lang == 'en' ){ return 'EN'; }else{ return 'CS'; } } ``` This function sets the payment gateway dialog to English for selected English. For other languages, the gateway will be in Czech. ### Changing Client Credentials Using a Filter Client credentials mean Go ID, Client ID, and Client secret. These data are used to establish a connection with Go Pay. Using filters, you can influence their calling and change them. It is thus possible to have several accounts on Go Pay and switch these accounts according to predefined conditions. We will show you how to change data depending on which shipping method was used in the order. The definition of filters itself looks like this: ``` $client_id = apply_filters( ‚gopay_inline_client_id‘, $client_id, $order_id ); $client_secret = apply_filters( ‚gopay_inline_client_secret‘, $client_secret, $order_id ); $goid = apply_filters( ‚gopay_inline_goid‘, $goid, $order_id ); ``` Each filter, in addition to the value, also contains the order id. Using the order id, you can then obtain the order object and solve various cases and conditions. The example is written to detect the shipping method id, however, if you use the same shipping method multiple times, you must also find out its instance, using $shipping->get_instance_id(); ``` get_items( 'shipping' ); $shipping = array_shift( $shipping ); if( $shipping->get_method_id() == 'flat_rate' ){ return 'my_custom_client_id'; } return $client_id; } add_filter( 'gopay_inline_client_secret', 'toret_change_client_secret', 10, 2 ); function toret_change_client_secret( $client_secret, $order_id ){ $order = wc_get_order( $order_id ); $shipping = $order->get_items( 'shipping' ); $shipping = array_shift( $shipping ); if( $shipping->get_method_id() == 'flat_rate' ){ return 'my_custom_client_secret'; } return $client_secret; } add_filter( 'gopay_inline_goid', 'toret_change_goid', 10, 2 ); function toret_change_goid( $goid, $order_id ){ $order = wc_get_order( $order_id ); $shipping = $order->get_items( 'shipping' ); $shipping = array_shift( $shipping ); if( $shipping->get_method_id() == 'flat_rate' ){ return 'my_custom_goid'; } return $goid; } ``` ### Changing Order Status for Paid Transaction Upon paying the transaction, the plugin sets the order to completed or processing status. This depends on whether it is a virtual downloadable product (completed) or not (processing). Since this is not always desirable, the plugin contains filters that can influence this. The filter definition looks like this: ``` $set_status = apply_filters( „gopay_notify_virtual_product_status“, $status, $order ); $set_status = apply_filters( „gopay_notify_normal_product_status“, $status, $order ); ``` Each filter, in addition to the value, also contains the order object. Using the order, you can then solve various cases and conditions. Example filter for physical products: ``` add_filter("gopay_notify_normal_product_status", "toret_gopay_custom_paid_status", 10, 2 ); if ( !function_exists( "toret_gopay_custom_paid_status") ) { function toret_gopay_custom_paid_status( $status, $order ) { return "completed"; } } ``` Example filter for virtual products: ``` add_filter("gopay_notify_virtual_product_status", "toret_gopay_custom_paid_status", 10, 2 ); if ( !function_exists( "toret_gopay_custom_paid_status") ) { function toret_gopay_custom_paid_status( $status, $order ) { return "processing"; } } ``` Insert the filter into the child theme, function PHP, or into a custom plugin e.g. [Toret Boilerplate](https://toret.cz/produkt/boilerplate/). ### Changing Order Status for Canceled or Invalid Payment In case you do not want to use the default Cancelled status for a cancelled or invalid payment, you can modify the status to a custom one using a filter. ``` add_filter( 'gopay_notify_payment_canceled', 'toret_gopay_set_completed', 10, 2 ); function toret_gopay_set_completed( $status, $order ){ return ‚completed‘; } ``` Replace “completed” with any other order status. ### Filter for Adding Description to Individual Payment Method In case you want to add a description to individual payment methods from the Go Pay plugin, it is possible to add it using a filter. Filter example: ``` add_filter('toret_gopay_select_description', 'toret_custom_description', 10, 3); if( !function_exists( 'toret_custom_description' ) ){ function toret_custom_description( $text, $Bank Id, $Item Name ){ if( $Bank Id == 'PAYMENT_CARD' ){ $text = 'Card Description'; } if( $Item Name == 'Platba 24' ){ $text = 'Platba 24 Description'; } return $text; } } ``` In the example, a description is added for the Payment Card and Platba 24 payment method. If you want to add a description for other payment methods, it is necessary to define them in the filter. The description needs to be styled. ### Filters for Data Sent to Go Pay - gopay_inline_order_number - gopay_inline_order_descrition. ## Plugin testing For testing purposes, you can use: - the subdomain “dev.domainlicense” (with the same license as for the production website) - localhost (127.0.0.1) Purchased plugins will also work in these locations, and you can test their implementation and compatibility here before deploying them to the website and during its use. ## FAQ ### Debugging Errors Since things can always go wrong, the plugin has a built-in way of catching errors. In the order detail where the error occurred, you will find the **Go Pay Inline Log, **in the upper right corner, which applies only to the specific opened order. ![Toret GoPay Inline Plugin - debug log](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-debug-1024x217.png "Toret GoPay Inline Plugin - debug log") In the Toret plugins overview, you will find the Go Pay Inline log, which contains all orders at once. ![Toret GoPay Inline Plugin - debug log all](https://documentation.toret.cz/wp-content/uploads/2026/05/Plugin-Toret-GoPay-Inline-debug-2-1024x442.png "Toret GoPay Inline Plugin - debug log all") ### Unfortunately your order cannot be processed because your bank/merchant declined the transaction. Try to make the payment later, or select another payment method. This message means that your account has not yet been approved by Go Pay for card payment. Contact Go Pay support. ### How to get GOID and secure key To use the Go Pay payment gateway, you must have a signed contract with the provider. Subsequently, you will receive Go ID and Secure Key via email, which you enter into the corresponding Go Pay payment settings fields. ### What is test operation After activating the payment gateway, you receive access to the test server from Go Pay. Before you are allowed to pay using Go Pay, it is necessary to verify the correctness of the implementation. The test environment is used for this. ### Error: IOException: Read timed out – Trouble delivering HTTP payment status change notifications The notification URL is the address where Go Pay will send you payment status changes. The plugin sets the URL itself; in case of necessity, just tell Go Pay support that you use a plugin that uses Rest API and the notification URL does not need to be entered. ### Where is the Go Pay payment settings You can find the payment gateway settings in the WordPress administration -> WooCommerce E-shop -> Settings -> Payments -> Go Pay. Here you must correctly fill in the form with payment gateway data. ### Where to insert the license key Insert the license key you received when purchasing the plugin into the form in WordPress administration -> Settings -> WooCommerce Go Pay. After its verification, the payment method will be accessible in the e-shop settings. ### What does payment method selection mean Go Pay allows paying in more ways than just by card. To enable selection of other options, you define all methods you want to allow in the administration. For example, when you do not use Super Cash, you do not add it in the plugin settings. ### Go Pay Payment Error: Scope is empty, contact plugin support The error Go Pay payment: Scope is empty, contact plugin support is often accompanied by the error O:19:“Go PayHttpResponse“:3:{s:28:“Go PayHttpResponseraw Body“;s:63:“SSL certificate problem: unable to get local issuer certificate“;s:10:“status Code“;i:500;s:4:“json“;a:0:{}} The problem is on the hosting side, where there is no new root certificate on the server. ### After clicking order, the payment window does not open, but the thank you page appears immediately Solution 1 Https is not active on the checkout page; Go Pay Inline requires active https for its operation. If you do not use it, we recommend switching to it not only on the checkout page but also on the entire website. Solution 2 Corresponding Go Pay data are not entered. If they are entered with a typo, or test data do not have the test checked, the payment gateway will not be invoked. Check if you have entered the correct data. Solution 3 The e-shop has only one tax rate, or none, and EET is checked in the plugin settings. If you do not use multiple rates for VAT, there is no need to send tax base data to Go Pay. You can handle the entire setting from the Go Pay account and turn off this option in the plugin. ### Payment methods selection is not displayed Although you have multiple payment methods enabled in Go Pay settings, only the main one is displayed, without the possibility of selection, for example PayPal. Solution: Check if you have the payment description filled in. Payment method selection uses the payment method description extension. If you will not use the description, you must insert at least a space into it. Then the payment methods selection will appear. ### SCOPE is empty Please make sure that you have open_basedir disabled on the server, with which the API setting CURLOPT_FOLLOWLOCATION is not compatible. If open_basedir is active, it needs to be disabled, or the api code modified. If you will modify the api, you need to open the file vendor/mashape/unirest-php/src/Unirest/Request.php, find CURLOPT_FOLLOWLOCATION and change the value to false. Currently, there are no redirects on the api, so there should be no problem using SDK with CURLOPT_FOLLOWLOCATION disabled. ### Duplicate invoices and double deduction from stock Go Pay requires setting a limit for HTTP notifications to 15 seconds, and therefore values are set in the plugin for correct notification sending. It may happen that Go Pay sends two responses at once, one returns with the customer to the e-shop and the other is sent by Go Pay itself. Go Pay is able to send notifications at once, i.e., the difference is thousandths of a second. For this reason, it may happen that the script runs twice. No locks, watchers, etc. work for this problem, and duplicate invoices or double stock deduction may occur. If the plugin issues duplicate invoices or deducts more from stock, use the following filter for setting a longer notification. ``` function gopay_sec_count_fce() { return 20; } add_filter( 'gopay_sec_count', 'gopay_sec_count_fce', 10, 0 ); ``` ### Logos and checkboxes of payment methods are not displayed in checkout If logos and checkboxes are not visible in the checkout for individual payment methods, they are blocked by the template. The problem has an easy solution by editing CSS. Insert the following modification into your custom CSS: ``` .gopay_select input[type=“radio“] {display:initial!important;} /displays check circles/.gopay_select img {display:initial!important;} /displays logos/ ``` ### Adjusting logo display in block checkout By default, the logo is displayed above the payment method name. In case you want to have the logo to the left of the text, you can do so by adding the CSS below. ``` .wc-block-components-checkout-step__content .wc-block-components-radio-control__label-group >span > span { display:flex; } .wc-block-components-checkout-step__content .wc-block-components-radio-control__label-group >span > span img { margin-right:5px; } ```